Fault diagnosis - fast and precise
With the WEINIG Teleservice, you are only seconds from our entire technical expertise.
Our services – your benefits
- Improved machine availability
- Fastest possible remote diagnosis by our experts - for the shortest possible downtimes
- Reduction in maintenance costs
- Regular transmission of current software updates
- Data backups
- Reliable spare part identification
- Support of maintenance and operating personnel
- Prevention of machine downtime
- Dial-up possible via modem, internet or VPN.
In 70% of all Teleservice cases, the machine is fully available again immediately afterwards. In 9 out of 10 interventions, Teleservice can avoid the necessity to send out a service engineer.
Teleservice Plus
Efficient troubleshooting with the Teleservice Plus agreement
- Service consultant switches online for fault finding and troubleshooting!
- Lower diagnosis and repair times - reduces service costs and increases your productivity!
- Agreement sets out the commercial conditions in advance - for reduced reaction times!
- Projection of the selected module for a calendar year!
- Can be terminated at any time!
Your benefits:
⇒ Select the right individual module for you!
⇒ Online advice/online help – increases machine availability!
We will be happy to send you a proposal!
Service Plus
Combine Teleservice Plus and Inspection Plus and receive 100 extra free minutes in the Teleservice module
Efficient troubleshooting with the Teleservice Plus agreement
- Service consultant switches online for fault finding and troubleshooting!
- Lower diagnosis and repair times - reduces service costs and increases your productivity!
- Agreement sets out the commercial conditions in advance - for reduced reaction times!
- Projection of the selected module for a calendar year!
- Can be terminated at any time!
Your benefits:
⇒ Select the right individual module for you!
⇒ Online advice/online help – increases machine availability!
We will be happy to send you a proposal!
Inspection Plus
- Inspection according to machine-related maintenance checklist!
- Reduced hourly rate applies to all further service interventions within a year!
- Invoiced by time – no fixed charge, no advance payment
- Advance and own work possible to reduce costs!
- Positive impact on value retention and, thus, on the re-sale value of your machine!
- Can be terminated at any time!
